Refund and Returns Policy

We want you to be completely satisfied with your purchase from RAAM BAND. If for any reason you are not happy with your order, we’re here to help. Please review our return policy below:

  1. Returns Accepted: We gladly accept returns for eligible items within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  2. Return Process: To initiate a return, please follow these steps:

    • Contact our customer service team via email at [email address] or through our contact page. Please include your order number and the reason for the return in your communication.
    • Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
    • Pack the item securely in its original packaging and affix the return shipping label to the package.
    • Drop off the package at any UPS” (United Parcel Service) drop-off location or schedule a pick-up with the carrier.
  3. Return Time Expectations: Once we receive your returned item, we will inspect it and process your refund within 30 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

  4. Contact Information: If you have any questions or concerns regarding our return policy or the status of your return, please don’t hesitate to contact us. You can reach our customer service team via email at [email address] or through our contact page.

  5. Non-Returnable Items: Certain items are not eligible for return, including:

    • Items that are used, damaged, or not in their original condition.
    • Items that are personalized or customized.
    • Gift cards and downloadable software products.
  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

  7. Exchanges: At this time, we do not offer exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

By making a purchase from RAAM BAND, you agree to adhere to the terms outlined in this return policy. We value your satisfaction and appreciate your understanding.

Thank you for shopping with us!